bet247 Privacy Policy —
How We Collect, Use, and Protect Your Data

1. Introduction

bet247 is committed to protecting the privacy of every player who uses our platform. We understand that the personal data you share with us is sensitive, and we take our responsibility to handle it carefully and transparently with the utmost seriousness. This Privacy Policy sets out a full account of our data practices so that you can make informed decisions about the information you provide.

Throughout this document, "personal data" means any information that identifies or could reasonably be used to identify a living individual — including your name, contact details, payment information, account activity, and device identifiers. "Processing" means any operation performed on personal data, including collection, storage, use, transfer, or deletion.

bet247 acts as the data controller for all personal data collected through the platform. This means we determine the purposes and means of processing your personal data and are accountable for ensuring that processing is conducted lawfully, fairly, and transparently.

2. Personal Data We Collect

2.1 Registration Data

When you create a bet247 account, we collect the following information:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify age eligibility — 18+ only)
• Residential address in Bangladesh
• Mobile phone number
• Email address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To satisfy our know-your-customer obligations and process withdrawals, we may collect:

• Copies of government-issued identity documents (National ID, passport, or driving licence)
• Proof of residential address (utility bill or bank statement dated within the last three months)
• Proof of payment method ownership (mobile banking screenshot or bank statement confirming registered mobile number)
• Selfie or live photo for identity confirmation where required

2.3 Financial Transaction Data

Every deposit and withdrawal made through bet247 generates a transaction record. We collect and retain:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Mobile wallet numbers or masked bank account details associated with each transaction

2.4 Gameplay and Betting Activity

We record all activity conducted on the bet247 platform, including:

• Bets placed, games played, and wager amounts
• Game session duration and outcomes
• Sports markets accessed and betting history
• Bonus and promotional offer usage
• Account balance history and transaction logs

2.5 Technical and Device Data

When you access the bet247 platform, our systems automatically collect certain technical information:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration and pages visited within the platform
• Referring URL and exit URL
• Cookie identifiers and similar tracking technologies (see Section 9)

2.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain a record of that communication including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Your Data

bet247 collects personal data through the following primary channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, server logs, and platform analytics tools as you browse and interact with the bet247 website and its features.
• From third-party payment processors — when you complete a transaction via bKash, Nagad, Rocket, Upay, or a bank transfer, the payment provider shares transaction confirmation data with bet247.
• From identity verification partners — where we use third-party KYC service providers to assist in verifying documents submitted during the account verification process.
• From fraud prevention and security partners — to assist in detecting and preventing suspicious activity on the platform.

4. Purpose of Processing Your Data

The table below summarises the key purposes for which bet247 processes your personal data:

Purpose	Types of Data Used
Account registration and management	Registration data, device data
Age and identity verification (KYC)	Registration data, KYC documents
Processing deposits and withdrawals	Financial transaction data, KYC data
Providing gaming and betting services	Gameplay data, account data
Fraud prevention and platform security	Technical data, transaction data, communications
Responsible gaming monitoring	Gameplay data, account data, communications
Customer support and dispute resolution	Communications data, account data
Regulatory and legal compliance	All categories as required
Marketing and promotional communications	Registration data, gameplay data (with consent)
Platform performance and analytics	Technical data, device data, session data

bet247 does not use your personal data for any purpose that is incompatible with the purposes listed above. Where we intend to process your data for a new purpose, we will update this Privacy Policy and, where required, seek your consent before doing so.

5. Legal Basis for Processing

bet247 processes your personal data on one or more of the following legal grounds:

• Contractual necessity — Processing required to fulfil our obligations to you under the bet247 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation — Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests — Processing necessary for the legitimate business interests of bet247, including platform security, fraud detection, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent — Processing based on your explicit consent, such as the receipt of direct marketing communications. You may withdraw consent at any time by contacting [email protected] or adjusting your account communication preferences.

6. Sharing Your Personal Data

bet247 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

6.1 Payment Processors

To facilitate deposits and withdrawals, we share the minimum necessary data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each payment partner processes your data in accordance with their own privacy policies and applicable financial regulations.

6.2 Identity Verification Partners

Where we engage third-party KYC service providers to assist in verifying identity documents, we share the relevant documents and personal details with those providers under strict data processing agreements that prohibit secondary use of the data.

6.3 Game Content Providers

Game studios and live casino operators — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical session data (such as a player session token) required to deliver their games within the bet247 platform. These providers do not receive your full personal profile.

6.4 Fraud Prevention and Security Services

We work with specialist fraud prevention and cybersecurity partners who process certain technical and behavioural data on our behalf to detect suspicious activity, protect player accounts, and maintain the integrity of the platform.

6.5 Legal and Regulatory Disclosure

bet247 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, match-fixing, or other criminal activity. We will notify you of such disclosure where we are legally permitted to do so.

7. Data Retention

bet247 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. Our general retention schedule is as follows:

• Account registration data — Retained for the lifetime of your account and for a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• KYC and identity verification documents — Retained for a minimum of five years from the date of verification, or longer if required by applicable law.
• Financial transaction records — Retained for a minimum of five years from the date of each transaction.
• Gameplay and betting history — Retained for the lifetime of your account and for a minimum of three years following account closure.
• Support and communications records — Retained for a minimum of two years from the date of the last communication in a given support thread.
• Marketing consent records — Retained until you withdraw consent, plus a reasonable period thereafter for audit purposes.

Once a retention period expires and no other legal basis for continued retention applies, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security Measures

bet247 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bet247 platform.
• Encryption at rest for sensitive data categories, including passwords (stored as salted cryptographic hashes), KYC documents, and financial records.
• Access controls — Internal access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data undergo privacy and security training.
• Two-factor authentication available to all registered players for account login protection.
• Regular security audits and vulnerability assessments conducted on the platform infrastructure.
• Intrusion detection systems and real-time monitoring for unusual access patterns or suspicious activity.

Notwithstanding these measures, no method of transmission over the internet is 100% secure. While bet247 takes every reasonable precaution to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay.

9. Cookies & Tracking Technologies

bet247 uses cookies and similar technologies to operate the platform effectively, personalise your experience, and analyse usage patterns. A cookie is a small text file placed on your device by a website. The following categories of cookies are used on the bet247 platform:

• Strictly necessary cookies — Essential for the platform to function. These include session authentication cookies that keep you logged in while you navigate the site. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies — Used to remember your preferences, such as your language setting and preferred game lobby view.
• Analytics cookies — Used to collect aggregated, anonymised data about how players interact with the platform. This information helps us improve page performance, navigation, and content relevance.
• Security cookies — Used to detect and prevent fraudulent activity, bot traffic, and credential-stuffing attacks.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bet247 platform. Continued use of the platform after being informed of our cookie practices constitutes acceptance of our use of cookies as described in this section.

10. Your Data Protection Rights

As a player using the bet247 platform from Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 calendar days.

• Right of access — You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification — If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account details directly through your account profile settings.
• Right to erasure — You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to restriction of processing — You may request that we restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to a particular use.
• Right to data portability — Where processing is based on your consent or contractual necessity, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object — You have the right to object to processing based on legitimate interests, including processing for direct marketing purposes. We will cease such processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent — Where processing is based on consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights are subject to limitations where retention of your data is required by law — for example, transaction records and KYC documents must be retained for the periods specified in Section 7 regardless of an erasure request.

11. Children's Privacy

The bet247 platform is strictly for adults aged 18 years and above. We do not knowingly collect, store, or process personal data relating to individuals under the age of 18. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and permanently close the associated account. If you believe that a minor has registered on the bet247 platform, please notify us immediately at [email protected].

bet247 employs age verification measures at registration and may request supporting documentation at any stage to confirm that a player meets the minimum age requirement. We take underage gambling prevention seriously and cooperate fully with any inquiry from parents, guardians, or authorities regarding underage access.

12. Changes to This Privacy Policy

bet247 reserves the right to update this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection, adding a new third-party data processor, or altering our retention periods — we will notify registered players via the email address associated with their account and update the "Last Reviewed" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of the bet247 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a material change to this policy, you should close your account and cease using the platform before the updated policy takes effect.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bet247 handles your personal data, please contact our dedicated privacy support team. We take all privacy-related enquiries seriously and will respond within 30 calendar days of receiving a written request.

Email: [email protected]
Live Chat: Available 24/7 from within your bet247 account after login.
Subject line for privacy requests: "Data Rights Request"

For questions about responsible gaming, self-exclusion, or account restrictions, please visit our dedicated Responsible Gaming page. For general platform questions, our FAQ page covers common topics in detail. A full summary of your platform rights and obligations can be found in our Terms & Conditions.